Cancellation Policy

General Booking Conditions

  • We will give you a refund if we cancel a tour or activity because of unfavourable weather or sea conditions.
  • If you do not show up at the scheduled time at the designated location, we will consider it a no-show. Note that no refund will be given.
  • By booking with us you agree to provide any personal medical information we ask for. Failing to do so may lead to you not being able to participate in the tour or activity that you booked. Note that if this happens, no refund will be given.

Particular Cancellation Policies

SEASIR NAHA

Normal season
&
Low season
▪ Cancellations made before 7p.m on the day prior to the activity will be refunded in full.

▪ For cancellations made after 7p.m the day before the tour date we will retain a cancellation fee of JPY 5,000 per person.
High season
&
Group Bookings
(10 people and above)
▪ Cancellations made more than 14 days before the tour date will be refunded in full.*

▪ Cancellations made less than 14 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.
* Beware to cancel before our office closes at 19:00. Cancellations made after that time will be processed with a cancellation fee.
*BERRY NAHA cancellation policy will be applied to introductory diving, snorkeling and parasailing tours.

For more details on our Low, Normal and High seasons rates, please refer to our Seasonality Calendar 2021.

SEASIR AKA

Low season▪ Cancellations made more than 3 days before the tour date will be refunded in full.*

▪ Cancellations made more than 3 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.

▪ For cancellations made on the day of the tour we will charge the full amount.
Normal season▪ Cancellations made more than 14 days before the tour date will be refunded in full.*

▪ Cancellations made less than 14 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.

▪ For cancellations made on the day of the tour we will charge the full amount.
High season▪ Cancellations made more than 21 days before the tour date will be refunded in full.*

▪ Cancellations made less than 21 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person

▪ Cancellations made less than 3 days before the tour will be charged the full amount.
* Beware to cancel before our office closes at 19:00. Cancellations made after that time will be processed with a cancellation fee.

For more details on our Low, Normal and High seasons rates, please refer to our Aka Seasonality Calendar 2021.

BERRY NAHA

Introductory diving / Snorkeling▪ Cancellations made before 7 pm the day before the activity will be refunded in full.

▪ Cancellations made after 7 pm the day before the activity will be processed with a cancellation fee of JPY 3,000 per person
Whale watching / Parasailing▪ Cancellations made before 7 pm the day before the activity will be refunded in full.

▪ Cancellations made after 7 pm the day before the tour will be charged full amount.

Cruise charter Oct-June▪ Cancellations made more than 14 days before the planned date will be refunded in full.*

▪ For cancellations made less than 14 days before the planned date we will retain 50% of the full charter fee.

▪ For cancellations made less than 7 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.

▪ For cancellations made after less than 3 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.
Cruiser charter July-Sept▪ Cancellations made more than 14 days before the planned date will be refunded in full.

▪ For cancellations made less than 14 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.

▪ For cancellations made after less than 7 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.

BERRY KISE & KANUCHA

All seasons▪ Cancellations made at least 4 days before the activity date will be refunded in full.

▪ For cancellations made up to 3 days before the activity date we will refund 50% of the due amount.

▪ For cancellations made on the day of the tour we will charge the full amount.
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