Cancellation Policy

General Booking Conditions

  • We will give you a refund if we cancel a tour or activity because of unfavourable weather or sea conditions.
  • If you do not show up at the scheduled time at the designated location, we will consider it a no-show. Note that no refund will be given in that case.
  • By booking with us you agree to provide any personal medical information we ask for. Failing to do so may lead to you not being able to participate in the tour or activity that you booked. Note that if this happens, no refund will be given.

Particular Cancellation Policies

SEASIR NAHA

【Leisure diving / Refresher course / Special Excursions / License Course / Drift diving / Night Diving / Introductory diving / Snorkeling】

Normal season▪ Cancellations made before 7p.m on the day prior to the activity will be refunded in full.

▪ For cancellations made after 7p.m the day before the tour date we will retain a cancellation fee of JPY 5,000 per person.

Group Bookings (10 people and above) & High season:
・Golden Week: 2022/Apr/29-Mar/8
・Marine Day: 2022/July/16-18
・Obon festival: 2022/Aug/6-14
・Respect for the Aged Day: 2022/Sep/17-19
・Autumnal Equinox Day: 2022/Sep/23-25		▪ Cancellations made more than 14 days before the tour date will be refunded in full.*

▪ Cancellations made less than 14 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.
*Beware to cancel before our office closes at 19:00. Cancellations made after that time will be processed with a cancellation fee.

【Cruise charter】

Oct-June▪ Cancellations made more than 14 days before the planned date will be refunded in full.*

▪ For cancellations made less than 14 days before the planned date we will retain 50% of the full charter fee.

▪ For cancellations made less than 7 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.

▪ For cancellations made after less than 3 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.
July-Sept▪ Cancellations made more than 14 days before the planned date will be refunded in full.

▪ For cancellations made less than 14 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.

▪ For cancellations made after less than 7 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.

*Beware to cancel before our office closes at 19:00. Cancellations made after that time will be processed with a cancellation fee.

SEASIR AKA

【Accommodation / Leisure diving / Refresher course / Night Diving / Drift diving / Introductory diving / Snorkeling】
*Please refer to our Aka Seasonality Calendar.

Low season▪ Cancellations made more than 3 days before the tour date will be refunded in full.*

▪ Cancellations made more than 3 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.

▪ For cancellations made on the day of the tour we will charge the full amount.
Normal season▪ Cancellations made more than 14 days before the tour date will be refunded in full.*

▪ Cancellations made less than 14 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person.

▪ For cancellations made on the day of the tour we will charge the full amount.
High season▪ Cancellations made more than 21 days before the tour date will be refunded in full.*

▪ Cancellations made less than 21 days before the tour date will be processed with a cancellation fee of JPY 5,000 per person

▪ Cancellations made less than 3 days before the tour will be charged in full.
*Beware to cancel before our office closes at 19:00. Cancellations made after that time will be processed with a cancellation fee.

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